Return policy

If the package you received meets the following conditions, you can apply for a return within 7 days of receiving the item:

If the goods are damaged during transportation, please provide photo proofs such as outer packaging, courier note, goods, etc. after receiving the goods. If the corresponding photo proofs cannot be provided, they will not be accepted, please understand.

Lost, wrong, or missed delivery of products has been certified and verified by the courier.

If the above problem occurs with your order, please contact us as soon as possible. After verification, we will process a refund for you. We recommend that you take a photo and describe the product in question, and send it directly to us through online customer service and email to identify the problem and send you specific returns and refunds.

The following items do not apply to the return refund policy:

Any merchandise not sold on this website.

The item has been used or damaged, and the label/original protective film has been removed.

If the acceptance time limit is exceeded (you will not be able to apply for after-sales service if you do not contact customer service within 7 days after signing the receipt).

Due to irresistible factors during transportation, the product is slightly damaged, but it does not affect normal use.

Any product quality problems caused by the customer's abnormal use and storage.

After confirming that you can return the item, you need to return the item to the designated return address. Return shipping costs are as follows:

The product has serious quality problems, the product is damaged and cannot be used normally due to logistics reasons, and the received product does not match the order description.

If the returned product received does not meet the product quality problem return policy, the product will be returned to the customer without a refund. The freight to the after-sales center and the freight returned to the customer shall be borne by the customer.

If you apply for a return for a refund due to personal reasons, you need to pay for the round-trip shipping of the product.

If the package is rejected due to personal reasons, we will charge the shipping fee for sending and returning the package, please understand.